Arrival and departure
On the day of arrival the rooms are ready from 2 p.m. We request, that the rooms be vacated by 11 a.m. on the day of departure.
Cancellations and changes made up to 7 days prior to arrival are free of charge.
Cancellations and changes made up to 3 days prior to the arrival date will be charged at 50 percent of the price of the entire booking.
Cancellations and changes made late, as well as non-arrivals, will be charged at the total amount.
Method of payment
You can clear your bill with EC card, credit card or by cash.
We are a non-smoking hotel. Smoking is forbidden in all rooms and in all public areas of the hotel. You are welcome to smoke outdoors!
Pets are not allowed on our premises.
Your booking is considered firm after receipt of a written confirmation by e-mail, fax or post.
Unfortunately we are not always able to promise floor level, location and room number within a certain category.
Travel cancellation insurance
Occasionally, something can happen before the start of a trip.
In case of early departure or late arrival we will calculate the full rate.
With our trip cancellation insurance you are financially covered.
Adventure week in Meran in sunny South Tyrol
Spring feelings in The Gardens of Trauttmansdorff Castle