PollingerBest Rate Guarantee

General terms and conditions in Hotel Pollinger

Good to know...

Arrival and departure

On the day of arrival the rooms are ready from 2 p.m. We request, that the rooms be vacated by 11 a.m. on the day of departure.


Dogs upon request only. Only a few rooms are open for guests with dogs. Dogs are not allowed in the gastronomy areas, the swimming pool and SPA areas.

No smoking

We are a non-smoking hotel. Smoking is forbidden in all rooms and in all public areas of the hotel. You are welcome to smoke outdoors!


Your booking is considered firm after receipt of a written confirmation by e-mail, fax or post.

Travel cancellation insurance

Occasionally, something can happen before the start of a trip. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation we will charge the following charges:


More than 3 months prior to arrivalfree of charges
3 months to 1 month before arrival40 % of booked value
1 month to 1 week before arrival70% of booked value
In the last week before arrival90% of booked value


In case of early departure or late arrival we will calculate the full rate. With our trip cancellation insurance you are financially covered.


Method of payment

You can clear your bill with EC card, credit card or by cash.

Room number

Unfortunately we are not always able to promise floor level, location and room number within a certain category.

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