Arrival and departure
On the day of arrival the rooms are ready from 2 p.m. We request, that the rooms be vacated by 11 a.m. on the day of departure.
Dogs upon request only. Dogs are not allowed in the gastronomy areas, the swimming pool or SPA areas.
We are a non-smoking hotel. Smoking is forbidden in all rooms and in all public areas of the hotel. You are welcome to smoke outdoors!
Your booking is considered firm after receipt of a written confirmation by e-mail, fax or post.
Travel cancellation insurance
Occasionally, something can happen before the start of a trip. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation we will charge the following charges:
|More than 3 months prior to arrival||free of charges|
|3 months to 1 month before arrival||40 % of booked value|
|1 month to 1 week before arrival||70% of booked value|
|In the last week before arrival||90% of booked value|
In case of early departure or late arrival we will calculate the full rate. With our trip cancellation insurance you are financially covered.
Method of payment
You can clear your bill with EC card, credit card or by cash.
Unfortunately we are not always able to promise floor level, location and room number within a certain category.
Spring feelings in The Gardens of Trauttmansdorff Castle
Adventure week in Meran in sunny South Tyrol